Return and refund policy
6. RETURNS
6.1 Cancellations, returns and exchanges
Cancelling an order for free is only possible before the order has left our warehouse. If you cancel an order after it has left our warehouse, the shipping costs will be charged to you. Please check the product carefully upon receipt before taking off all original tags and labels and decide within 7 working days whether you accept the product or send it back to ESstevia. After removing the tags and/or after using the product, the product cannot be returned or repaired, nor entirely or partially refunded. All goods bought at ESstevia can be returned or exchanged after requesting a return number on the Website. You can do this by sending an email with the ordernumber toThis email address is being protected from spambots. You need JavaScript enabled to view it. . You will receive a return number by email which you have to include as a print in the returnpackage. This has to be done within 7 working days upon delivery. Only first returns and exchanges within the Netherlands are free of charge. All goods bought at the webshop can only be returned to the address below.
Returned goods must be shipped within 7 working days after receiving the return number to:
ESstevia
Slachte 9
8732 EL Kubaard
THE NETHERLANDS
The goods are your responsibility until they reach our warehouse. Please use a trackable mailing method and save your receipt from the post office.
All accurately returned products will be credited as a refund to the original purchaser’s credit card account, or bank account excluding the shipping costs to the shipping address. ESstevia will pay the costs of the return shipping. In order to receive a refund the product you return must be in new, unused condition with all the original packaging still. New and unused means that there are no (make-up) marks on the item or any wear on the tags. Unused also means: no perfume scent or smell of smoke on any item. Please note that items that are damaged are not considered to be faulty. If you have received a ESstevia article as a gift, you are allowed to exchange it within 7 working days. The new article must have the same price, or may be priced higher, provided you pay the difference. Furthermore you pay the added shipping costs plus customs levies/taxes and import or export duties.
6.2 Costs on second return
ESstevia will only compensate shipping costs within the Netherlands and only the first time you return or exchange a product. In case you wish to return again within the same order or exchange or return the exchanged product, the shipping costs will have to be paid by yourself. The same applies for all returns or exchanges of products that were received outside of the Netherlands.
6.3 Reservation of a product at exchange
In case you want to exchange your order, the new product(s) will not be reserved for you immediately. This will happen at the moment we have received the returned product(s) in the condition in which it was/they were delivered to you. After the receipt of the product(s) in their original condition, ESstevia will send you an e-mail confirming and approving your return shipment. From this moment onwards ESstevia will reserve the desired product(s) for you. It may be possible that the desired product is out of stock at that time.
6.4 Refund period
After the receipt of the goods by ESstevia the money will be transferred to your bank, or creditcard account within a maximum of 7 working days. Banks and credit card companies handle payments on their own conditions. That is why it can take longer before the money will actually be refunded to your account. ESstevia cannot be held responsible for this.
6.5 Responsibility for return shipment
ESstevia is not responsible for your return shipment to us. As sender of the shipment, you are responsible for the actual delivery to our return shipment address. You must deliver the return package in correct fashion . If it cannot be established that a return shipment that has gone missing was transferred in the correct way, ESstevia shall not be obligated to refund the product.
6.1 Cancellations, returns and exchanges
Cancelling an order for free is only possible before the order has left our warehouse. If you cancel an order after it has left our warehouse, the shipping costs will be charged to you. Please check the product carefully upon receipt before taking off all original tags and labels and decide within 7 working days whether you accept the product or send it back to ESstevia. After removing the tags and/or after using the product, the product cannot be returned or repaired, nor entirely or partially refunded. All goods bought at ESstevia can be returned or exchanged after requesting a return number on the Website. You can do this by sending an email with the ordernumber to
Returned goods must be shipped within 7 working days after receiving the return number to:
ESstevia
Slachte 9
8732 EL Kubaard
THE NETHERLANDS
The goods are your responsibility until they reach our warehouse. Please use a trackable mailing method and save your receipt from the post office.
All accurately returned products will be credited as a refund to the original purchaser’s credit card account, or bank account excluding the shipping costs to the shipping address. ESstevia will pay the costs of the return shipping. In order to receive a refund the product you return must be in new, unused condition with all the original packaging still. New and unused means that there are no (make-up) marks on the item or any wear on the tags. Unused also means: no perfume scent or smell of smoke on any item. Please note that items that are damaged are not considered to be faulty. If you have received a ESstevia article as a gift, you are allowed to exchange it within 7 working days. The new article must have the same price, or may be priced higher, provided you pay the difference. Furthermore you pay the added shipping costs plus customs levies/taxes and import or export duties.
6.2 Costs on second return
ESstevia will only compensate shipping costs within the Netherlands and only the first time you return or exchange a product. In case you wish to return again within the same order or exchange or return the exchanged product, the shipping costs will have to be paid by yourself. The same applies for all returns or exchanges of products that were received outside of the Netherlands.
6.3 Reservation of a product at exchange
In case you want to exchange your order, the new product(s) will not be reserved for you immediately. This will happen at the moment we have received the returned product(s) in the condition in which it was/they were delivered to you. After the receipt of the product(s) in their original condition, ESstevia will send you an e-mail confirming and approving your return shipment. From this moment onwards ESstevia will reserve the desired product(s) for you. It may be possible that the desired product is out of stock at that time.
6.4 Refund period
After the receipt of the goods by ESstevia the money will be transferred to your bank, or creditcard account within a maximum of 7 working days. Banks and credit card companies handle payments on their own conditions. That is why it can take longer before the money will actually be refunded to your account. ESstevia cannot be held responsible for this.
6.5 Responsibility for return shipment
ESstevia is not responsible for your return shipment to us. As sender of the shipment, you are responsible for the actual delivery to our return shipment address. You must deliver the return package in correct fashion . If it cannot be established that a return shipment that has gone missing was transferred in the correct way, ESstevia shall not be obligated to refund the product.